1) Are we providing you and your staff with informative reports regarding the status of each account assigned? Excellent Good Fair Poor 2) Are we providing our status reports timely? Excellent Good Fair Poor 3) Are you able to reach the desired party at Cisco without difficulty? Excellent Good Fair Poor 4) How do you rate our collection staff's capabilities? Excellent Good Fair Poor 5) How do you rate our overall collection recovery? Excellent Good Fair Poor 6) Do you utilize our Web Portal? Yes No 7) If so how often? Daily Weekly Monthly Not too often 8) Do you feel you receive the information from our Web Portal you are looking for? Yes No Needs Improvement 9) Would you be interested in receiving more training on utilizing our Web Portal? Yes No 10) How would you rate our Web Portal overall? Excellent Good Fair Poor 11) How would you rate Cisco's overall level of service? Above Average Average Below Average   Please give us any additional comments regarding our services and how we can improve. Creditor Name Creditor Contact: Do not enter anything in this field: