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Cisco, Inc. offers its' client's a wide range of accounts receivable services. Our services include:

• Pre-Collection Letter Service
• 10-Day Free Demand Service
• Immediate Collection Service
• + Plus Service(Personal Contact)
• Attorney Forwarding Service
• Foreign Service
• Outsourcing
• Client Web Access
• Customized Performance Reports
• Comprehensive Status Reports
• Credit Reporting

This service is an effective and inexpensive alternative for collecting your accounts that are
not delinquent enough for our Immediate Collection Service.

CISCO, Inc. will send a series of collection letters to your delinquent customer. These letters
will be sent over a time interval of your choice. Our letter series begin with a mild approach
and become increasingly stronger. (We have several letter series samples to choose from.)

Following the “Final Demand” letter in each series, a report will be sent to you
listing all accounts paid or canceled. Any account not reported paid or canceled by you
during our letter series, can either be transferred into our Immediate Collection Service or
closed. You can cancel any letter series at any time by simply notifying us. Your customers are
instructed to make all payment directly to your company.

Best of all, there is no membership fee, no pre-payments, and no coupons needed! Just simply
pay per account as service is needed!

Cost: $9.00 per account
(Volume Discounts Available)

This service is an effective, final, personalized demand letter sent to your customer on our
letterhead.

Cost: No Charge
Any and all uncollected balances at the expiration of the 10-day grace period will automatically
be transferred to our Immediate Collection Service unless notified otherwise by you. All
monies received and reported during the grace period will be FREE of any charge.

Upon receipt of your accounts, we will assign your account to one of our Account Adjustors
to immediately contact your customer to attempt to collect the balance and any additional
interest or service charges, where applicable.

An investigation of your customers financial condition will promptly be determined and
reported in writing. If attempts to collect are unsuccessful we may recommend our Attorney
Forwarding Service.

Cost:
$0-$200: 50%
$201-$400: $100 max. fee
$401-$2,000: 25%
$2,000+: 20%

(These rates are contingent upon collection.)

No Collection...No Charge.

These rates are charged on amounts collected, not on the balance assigned for collection.

CISCO, Inc. has proven its effectiveness in handling large claims at substantial savings.

CISCO, Inc. guarantees a face-to-face contact within five business days anywhere in the
United States. Our experienced adjustors meet personally with your customer to demand
payment. Thorough investigations are made as to the customer’s attainable assets. Public
records are investigated to see what, if any, suits or judgments have been filed against your
customer. Our findings are reported to you immediately, along with our recommendations.

(The minimum account balance accepted under this service is $10,000.00)

Cost:
Up to $10,000: 12%
$10,001 - $25,000: 10%
$25,001+: 8%

We require a $395 advance, non-refundable service fee in addition to the above rates. These
rates are contingent upon collection. Should it be necessary to forward your account to an
attorney, our Attorney Forwarding Service rates would apply. Should the attorney collect your
account, your $395 advance would be refunded.

CISCO, Inc. has a network of bonded attorneys located throughout the United Sates, as well
as internationally. If necessary, CISCO, Inc. will forward your account to a select attorney,
located in your customer’s area. The attorney will make a final demand for payment. If a lawsuit
is recommended, a detailed letter will be sent to you immediately outlining all required
costs. Only with prior approval by YOU, will the attorney be authorized to begin any legal
proceedings, incur any expense charged to you, or compromise any debt.

Cost:
$0 - $200: 50%
$201 - $400: $100 max. fee
$401 - $2,000: 25%
$2,001+: 20%

These rates are contingent upon collection. If suit is authorized, it will be necessary for you
to advance court costs and a suit fee (these are separate charges from the above rates). Court
costs include court clerk’s fees for recording the suit, service of process, entering judgment and
issuing execution. The amount varies according to the jurisdiction. Expended costs are made
a part of all judgments obtained and are chargeable to the defendant. The suit fee is an additional
charge by the attorney for filing the suit, obtaining judgment, and attempting to collect.

CISCO, Inc. has adjustors schooled in collecting foreign accounts. We have attorney
representatives located in virtually all free market nations, fluent in foreign languages and
licensed in those countries where your customers are located.

Cost:
Air-n-Cable: 15%
Personal Collection: 30%

These rates are contingent upon collection.
No Collection...No Charge.

Receivable Outsource Service (R.O.S.) operates as a separate division of CISCO, Inc.

There are many benefits in using Receivable Outsource Service. When we service your
accounts, we can either initiate contact with your customer in your name or R.O.S. Working
in your name or R.O.S., we initiate professional and sensitive follow-up communications with
your customers, by telephone and mail, to address payment issues. You define the tone that will
satisfy your needs.

We provide the staff and support necessary to meet your objectives. We integrate our experience
and staff to allow flexiblity in meeting your specific needs, whether it is a one-time or ongoing project.

Studies show that outsourcing can help give today’s corporations the strategic tool in getting
the competitive advantage. R.O.S. is committed to establishing that partnership with
companies wanting to create real value and savings.

Some of the reasons to use Receivable Outsource Service:

• Acquisitions and Mergers
• Downsizing
• Centralization and Restructuring
• Losing Contact with Customers
• Reducing DSO
• Increasing Cash Flow
• LBO’s
• Inexperienced Staff
• Hiring Freeze
• Focusing on Quality
• Customer Service
• Annual Credit File Updates
• System Conversions
• Identifying Customer Disputes
• Seasonal Fluctuations of Sales

Cost:
Contact our Client Services Department for a Quote

Keeping our clients informed on each account’s status and communicating this is top priority.
Our secure portal site has functional tools for every level of management to utilize.

New Account Assignment
• Assign accounts online, individual or multiple accounts in a secure upload process.

Account Inquiry
• View collection activity on each account assigned and the current status.
• View payments posted and the current balance.

Account Updates
• Edit account information.
• Report payments made directly to you by the customer.

Message Center
• Send messages to and receive from CISCO’s staff.

Performance Reports
• Flexible options to view and download a variety of reports into a text or Excel format.

All you need to take advantage of this powerful tool is internet access. Users can be set up
with different security permissions per your request. There are many benefits to CISCO’s
Client Web Access. To get started, please contact our Client Services Department to set up
your Client ID and Password.

Cost: No Charge

Client Inventory

The Client Inventory report is an alpha listing of all accounts assigned for collection. Also, our
report can be programmed to include various fields of data to meet your individual requirements.

Performance and Statistics

Our Performance and Statistics report can be provided weekly, monthly, or when requested,
giving your company a “snapshot” of CISCO, Inc.’s overall performance. This report provides an
update on the specific status code descriptions, as well as a recovery percentage on the age of the
receivables assigned. Also, with this report, you can monitor CISCO, Inc.’s recovery percentages
on various account balances.

History Analysis

CISCO, Inc.’s History Analysis report details the recovery performance on the number and dollar
amount of all accounts assigned each month. In addition, it summarizes our performance on the
current and previous two years of assignments.

(All Performance Reports are available in hard or soft copy.)

Cost: No Charge

Our staff understands how important it is to keep our clients informed on all accounts
assigned. All accounts assigned will receive an individual comprehensive status report,
detailing the status of each account as well as our recommendations. Our status reports are
sent each month by U.S. or electronic mail.

Cost: No Charge

CISCO. Inc. has the ability to report on-line to the Credit Bureau(s) any designated account
or all accounts assigned for collection. This can be an effective tool in collecting your
delinquent accounts.

Cost: No Charge