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Upon receipt of your accounts, we will assign your account to one of our Account Adjustors to immediately contact your customer to attempt to collect the balance and any additional interest or service charges, where applicable.
An investigation of your customers financial condition will promptly be determined and reported in writing. If attempts to collect are unsuccessful we may recommend our Attorney Forwarding Service.
Cost:
$0-$200: 50%
$201-$400: $100 max. fee
$401-$2,000: 25%
$2,000+: 20%
(These rates are contingent upon collection.)
No Collection...No Charge.
These rates are charged on amounts collected, not on the balance assigned for collection.
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This service is an effective, final, personalized demand letter sent to your customer on our letterhead.
Cost: No Charge
Any and all uncollected balances at the expiration of the 10-day grace period will automatically be transferred to our Immediate Collection Service unless notified otherwise by you. All monies received and reported during the grace period will be FREE of any charge.
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This service is an effective and inexpensive alternative for collecting your accounts that are not delinquent enough for our Immediate Collection Service.
CISCO, Inc. will send a series of collection letters to your delinquent customer. These letters will be sent over a time interval of your choice. Our letter series begin with a mild approach and become increasingly stronger. (We have several letter series samples to choose from.)
Following the "Final Demand" letter in each series, a report will be sent to you listing all accounts paid or canceled. Any account not reported paid or canceled by you during this service, can either be transferred into our Immediate Collection Service or closed. You can cancel any letter series at any time by simply notifying us. Your customers are
instructed to make all payment directly to your company.
Best of all, there is no membership fee, no pre-payments, and no coupons needed! Just simply pay per account as service is needed!
Cost: $9.00 per account
(Volume Discounts Available)
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CISCO, Inc. has proven its effectiveness in handling large claims at substantial savings.
CISCO, Inc. guarantees a face-to-face contact within five business days anywhere in the United States. Our experienced adjustors meet personally with your customer to demand payment. Thorough investigations are made as to the customer's attainable assets. Public records are investigated to see what, if any, suits or judgments have been filed against your
customer. Our findings are reported to you immediately, along with our recommendations.
(The minimum account balance accepted under this service is $10,000.00)
Cost:
Up to $10,000: 12%
$10,001 - $25,000: 10%
$25,001+: 8%
We require a $395 advance, non-refundable service fee in addition to the above rates. These rates are contingent upon collection. Should it be necessary to forward your account to an attorney, our Attorney Forwarding Service rates would apply. Should the attorney collect your account, your $395 advance would be refunded.
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CISCO, Inc. has a network of bonded attorneys located throughout the United Sates, as well as internationally. If necessary, CISCO, Inc. will forward your account to a select attorney, located in your customer's area.
The attorney will make a final demand for payment. If a lawsuit is recommended, a detailed letter will be sent to you immediately outlining all required costs. Only with prior approval by YOU, will the attorney be authorized to begin any legal
proceedings, incur any expense charged to you, or compromise any debt.
Cost:
$0 - $200: 50%
$201 - $400: $100 max. fee
$401 - $2,000: 25%
$2,001+: 20%
These rates are contingent upon collection. If suit is authorized, it will be necessary for you to advance court costs and a suit fee (these are separate charges from the above rates). Court costs include court clerk's fees for recording the suit, service of process, entering judgment and issuing execution.
The amount varies according to the jurisdiction. Expended costs are made a part of all judgments obtained and are chargeable to the defendant. The suit fee is an additional charge by the attorney for filing the suit, obtaining judgment, and attempting to collect.
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CISCO, Inc. has adjustors schooled in collecting foreign accounts. We have attorney representatives located in virtually all free market nations, fluent in foreign languages and licensed in those countries where your customers are located.
Cost:
Air-n-Cable: 15%
Personal Collection: 30%
These rates are contingent upon collection.
No Collection...No Charge.
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Receivable Outsource Service (R.O.S.) operates as a separate division of CISCO, Inc.
There are many benefits in using Receivable Outsource Service. When we service your accounts, we can either initiate contact with your customer in your name or R.O.S. Working in your name or R.O.S., we initiate professional and sensitive follow-up communications with your customers, by telephone and mail, to address payment issues. You define the tone that will satisfy your needs.
We provide the staff and support necessary to meet your objectives. We integrate our experience and staff to allow flexiblity in meeting your specific needs, whether it is a one-time or ongoing project.
Studies show that outsourcing can help give today's corporations the strategic tool in getting the competitive advantage. R.O.S. is committed to establishing that partnership with companies wanting to create real value and savings.
Some of the reasons to use Receivable Outsource Service:
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Acquisitions and Mergers
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Downsizing
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Centralization and Restructuring
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Losing Contact with Customers
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Reducing DSO
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Increasing Cash Flow
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LBO's
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Inexperienced Staff
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Hiring Freeze
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Focusing on Quality
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Customer Service
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Annual Credit File Updates
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System Conversions
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Identifying Customer Disputes
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Seasonal Fluctuations of Sales
Cost:
Contact our Client Services Department for a Quote
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Keeping our clients informed on each account's status and communicating this is top priority.
Our secure portal site has functional tools for every level of management and staff to utilize.
New Account Assignment - Assign accounts online, individual or multiple accounts in a secure upload process.
Account Inquiry - View collection activity on each account assigned and the current status. View payments posted and the current balance.
Account Updates - Edit account information. Report payments made directly to you by the customer.
Message Center - Send messages to and receive from CISCO's staff.
Performance Reports - Flexible options to view and download a variety of reports into a text or Excel format.
All you need to take advantage of this powerful tool is internet access. Users can be set up with different security permissions per your request. There are many benefits to CISCO's Client Web Access. To get started, please contact our Client Services Department to set up your Client ID and Password.
Cost: No Charge
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Client Inventory
The Client Inventory report is an alpha listing of all accounts assigned for collection. Also, our report can be programmed to include various fields of data to meet your individual requirements.
Performance and Statistics
Our Performance and Statistics report can be provided weekly, monthly, or when requested, giving your company a "snapshot" of CISCO, Inc.'s overall performance. This report provides an update on the specific status code descriptions, as well as a recovery percentage on the age of the receivables assigned. Also, with this report, you can monitor CISCO, Inc.'s recovery percentages on various account balances.
History Analysis
CISCO, Inc.'s History Analysis report details the recovery performance on the number and dollar amount of all accounts assigned each month. In addition, it summarizes our performance on the current and previous two years of assignments.
(All Performance Reports are available in hard or soft copy.)
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Our staff understands how important it is to keep our clients informed on all accounts assigned. All accounts assigned will receive an individual comprehensive status report, detailing the status of each account as well as our recommendations.
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